Privacy Policy

ZDP Photo & Film respects your privacy. This Privacy Policy explains what personal information may be collected when you use our website, contact us, create an account or make a purchase, how that information may be used, and the role of third-party platforms and service providers in operating our website and services.

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ZDP Photo & Film is operated by Zan Company (Pty) Ltd.

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Information We Collect

Depending on how you interact with our website, personal information collected may include:

• Your name

• Email address

• Phone number

• Billing address and contact details

• Information you provide through enquiry or contact forms

• Account information when you create an account on our website

• Order and purchase history

• Marketing preferences where you choose to subscribe to communications

• Technical information relating to your use of our website, such as IP address, device type, browser and browsing activity

Some of this information may be collected or processed directly by the third-party platforms and service providers used to operate our website and services.

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How We Use Your Information

Personal information may be used to:

• Respond to enquiries about our photography, videography and related services

• Provide quotations and communicate with you regarding potential or confirmed bookings

• Process, manage and fulfil purchases made through our online store

• Deliver downloadable digital products you have purchased

• Create and manage your website account

• Send transactional communications, including order confirmations, receipts and download links

• Provide customer care and post-purchase technical support

• Operate and improve our website, products and services

• Send marketing communications where you have chosen to subscribe or where otherwise permitted by applicable law

• Meet applicable legal, accounting, tax and regulatory requirements

Payments

Payments made through our website are processed by third-party payment providers, including Yoco and PayPal. These providers collect and process information necessary to complete your transaction in accordance with their own terms, security practices and privacy policies.

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ZDP Photo & Film does not receive or store your complete credit or debit card details where those details are processed directly by a third-party payment provider.

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Website Platform and Service Providers

Our website and online store are hosted on the Wix platform. We may also use third-party service providers to assist with operating our website, managing communications and automations, processing payments, delivering digital files, analysing website traffic or providing other business services.

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These providers may collect or process personal information in connection with the services they provide and are subject to their own terms, privacy policies and applicable legal obligations.

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Cookies and Analytics

Our website may use cookies and similar technologies for purposes such as site functionality, remembering preferences, maintaining shopping-cart functionality and understanding how visitors use the website.

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Some cookies and similar technologies may be provided or controlled by third-party services used on our website.

Where required by applicable law and supported by our website platform, visitors may be presented with options to manage certain cookie preferences.

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Marketing Communications

You may receive promotional communications where you have chosen to subscribe or where otherwise permitted by applicable law.

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Where an unsubscribe option is provided in a promotional email, you may use it to opt out of future promotional emails.

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Transactional communications relating directly to your account, orders, purchases, digital download links or confirmed bookings are separate from marketing communications and may still be sent where necessary to provide a service you requested.

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Sharing Your Information

We do not sell or rent your personal information.

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Personal information may be shared with or processed by third-party service providers where necessary to operate our website and business, process payments, fulfil purchases or provide services to you.

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Information may also be disclosed where required by applicable law or where reasonably necessary in connection with legal rights or obligations.

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Data Security and Retention

Our website, online store and payment functionality rely in part on the security measures and systems provided by Wix, payment providers and other third-party service providers.

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We also take reasonable precautions within our control when handling personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

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Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected and for applicable business, legal, accounting, tax or regulatory requirements.

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Some information may also be retained by third-party service providers in accordance with their own retention practices and legal obligations.

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Your Privacy Rights

Depending on where you live, applicable privacy and data-protection laws — including South Africa's Protection of Personal Information Act (POPIA), UK and EU data-protection laws, and applicable US state privacy laws — may provide you with rights relating to your personal information.

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Depending on the law that applies, these may include rights to:

• Request confirmation of whether we hold personal information about you

• Request access to certain personal information we hold about you

• Request correction or, where applicable, deletion of personal information

• Object to certain processing of your personal information where applicable

To make a request relating to personal information held or controlled by ZDP Photo & Film, please contact us using the details below.

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Requests relating to information independently held or controlled by a third-party provider may need to be directed to that provider.

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International Transfers

As our website and digital products may be accessed internationally, personal information collected through our website may be stored or processed outside your country of residence by third-party platforms and service providers we use, such as Wix and our payment providers.

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Where personal information is processed by these third-party providers, their handling of that information is subject to their respective terms, privacy policies and applicable data-protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements. The latest version will be published on this page.

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Contact Us

If you have any questions about this Privacy Policy or personal information handled by ZDP Photo & Film, please contact:

ZDP Photo & Film
Operated by Zan Company (Pty) Ltd
Cape Town, Western Cape, South Africa
Email: info@zandridupreez.com